Client Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • Every single help request you submit to us will be responded to within maximum 60 min. If your ticket or email needs additional assistance from an administrator, we will without delay forward it and leave a note to inform you that your case is being worked on. If you make use of the Optional Admin Services package, all of the server administration tasks included there will be carried out at a time that suits you.

  • Top quality support service
  • An Exceptional Client Care Service

  • We’ll be at your disposal round–the–clock to answer any queries that you may have pertaining to our Site Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated server. In case you also need help handling server management procedures, consider our Optional Admin Services package, which includes data backup disk storage space, Operating System updates every week, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Site Control Panel was preinstalled for every dedicated server. Among its functionalities is a very useful integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most of the instructional articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each section of the Site Control Panel.